Plastics Company – Colorado
Customer changed from frame relay services to Internet services, and their telecom provider continued billing for both. We removed frame relay services from the bill and received credit for all months with overlap billing; approximate credit was $21,000.00, and the monthly savings after correction was $5,000.00. Annual savings was $60,000.00.
Same customer was charged early termination charges for canceling their frame relay service when their telecom provider upgraded them to the Internet replacement services. Credit obtained was in the amount of $929.00
Same customer was found to have their discount on the 5 Frame Relay Circuits fall off months into their contract. Credit for discount not applied was obtained equaling 40% of their billing in the amount of $8,292.00. Monthly savings for correction of discount was $1,382.00, and annual savings was $16,584.00
Plastics Company – National Coverage
Customer had massive billing errors with local, long-distance, and data network providers. Billing mistakes included missing promotional credits, incorrect rates on local and long distance lines, and special pricing discounts not applied every month—which would come and go with no reasoning. Credits for all mistakes amounted to approximately $100,000.00 and monthly savings were in the $3,000 – $5,000.00 range.
Customer was paying $723.09 per month for 35 lines with a local telephone company in NYC. Customer had moved across the street, two years prior, but had forgotten to disconnect the lines. Cancelling the lines saved customer $8,677.08 per year.
Provider was billing for usage on Local/LD provider bill although free-minute packages had been purchased. Customer received $800 in credits for all the calls that billed usage.
Customer was paying $900.00 per month for Internet T. Renegotiated Internet T from $900.00 down to $600.00 per month and increased speed at same time. Monthly savings was $300.00 and annual savings was $3,600.00.
Insurance Company – NYC
Renegotiated a Managed Network Services Contract and saved this customer $1,217 per month and $14,604.24 annually.
Renegotiated the customer’s Data Services Contract and saved them $4,041.67 per month, annualized at $48,500.04 per year. This equated to a $145,500.00 savings over the 3-year term of the contract.
Exterminating Company – SC
Bellsouth rep provided 3-year contract pricing to customer for their local telephone service at 20 locations. Tele-Vantage had Bellsouth create a Special Customer Arrangement Contract instead for one year less, a 2-year contract, and saved the customer $33,000.00 over the Bellsouth Direct Rep quote. Once service was installed, Tele-Vantage got $3,500.00 in credits for install charges mistakenly billed.
Bellsouth Direct representative also quoted customer on data network at $17,000.00 per month. By bringing in competitive bids, Tele-Vantage got Bellsouth to reduce their pricing to $13,500 per month and saved the customer $3,500.00 per month and $42,000.00 annually. Over the 3-year contract term, this savings equated to $126,000.00 staying in the customer’s pocket.
Remote office location billed $82.00 per month since 1992 for four phones and small system. This equated to a cost of $13,776.00. The actual phone system and phones would have cost between $2,500.00 and $3,000.00 to buy outright back in 1992. The phone company would have continued billing this forever. There was an annual savings of $984.00.
Small Home Business – NC
Bell South savings for reconfiguring services monthly savings of $72.00/$864.00 per year.
Mobile bill review, net savings per month after change of plans on four phones was $300.00.
University – NC
Customer was charged for many misc. fraudulent services that popped up on bills without being ordered. Credits were obtained for charges, expecting $2,000.00 and monthly savings of $150.00 going forward.
Customer was also charged by their local telephone company for 30 surcharges that should not have been there. Charge was removed, with credit of approximately $4,960.80 and monthly savings of $206.70.
Distribution Company – NC
Review of bills turned up major billing issues in rates, promotional credits, and lines that were supposed to be disconnected and fees for lines that were not on their services. Credits exceeded $48,000.00 and monthly savings equated to about $2,000.00 per month going forward.
Lubrication Company – NC
Got credit from their local telephone company for line that was disconnected and not working, but had been billed when customer left that company and moved to another. Two years credit of $1500.00 was obtained.
Equipment Rental Company – National Coverage
Customer received $92,000.00 on incorrectly billed casual LD rates from a long distance company.
They also received another $400,000.00 in multiple credits over multiple years for many other billing errors.